The correct answer is The orders passed by the Banking Ombudsman are final and binding on the parties concerned. The Banking Ombudsman Scheme is a scheme launched to address the complaints and problems of customers of Indian banks. Institution of Banking OmbudsmanIt is an autonomous independent organization that monitors the services provided by banks. The Banking Ombudsman Scheme was implemented in 1995, amendments were made in 2002 and 2006 to expand the scope of the scheme to provide clean, transparent, non-discriminatory, and responsible banking services by banks. Under this, a 'Banking Ombudsman' is appointed by the Reserve Bank of India who is a quasi-judicial authority. The customer can lodge a complaint by postal, e-mail, online to the Banking Ombudsman on the complaint of any officer and employee of the bank and for not receiving the services in time. This free complaint is resolved within thirty days. Non-Resident Indians having accounts in India can also lodge a complaint with him. The orders passed by the Banking Ombudsman are not final and are then shared with Appellate Authority who gives the decision according to appeal. Appellate Authority is the Deputy Governor in charge of the Department of the Reserve Bank implementing the Scheme. 22 regional offices of the Banking Ombudsman in India are being operative. The latest offices are started in Jammu, Raipur, Mumbai-II, and New Delhi-III.