Citizens have access to information and services through the use of ICT in the governance process which increases public participation in the administrative process. The role of ICT in citizens services are mentioned below: Access to Public Documents:?The internet can be used to access various government directives, schemes, programmes, yearly budgets, gazette notices, and legislation materials such as ordinances and laws, among other things. ? Authentication Statements: This would cover areas where citizens demand certificates of authentication from government officials, such as copies of land records, registration etc. Online Payments:Payment of taxes, tariffs, rentals, and rates, as well as user fees for government-provided services, can all be done via the internet. ?Grievances and Suggestions:?Citizens can use ICTs to air their problems online, and government can use them to collect feedback on their policies, declarations, and actions. ?Therefore, access to public documents and online payments are related to the role of ICT in citizen services. Additional InformationICT serves as a key to good governance by providing an administrative structure that is effective, efficient, accountable, and transparent. It is recognised as a powerful change agent with the potential to improve government accountability, transparency, and Public Expenditure Management, among other things.